FAQ
Frequently Asked Questions
What are the dimensions of the Twin Z Pillow?
The Twin Z Pillow’s outside dimensions are approximately 36” x 24” x 5”
What is the weight of the Twin Z Pillow?
The Twin Z Pillow weighs approximately 5-6 pounds
What is the Twin Z Pillow made?
The Twin Z Pillow is made of a cotton/polyester shell and stuffed with a polyester fiberfill. The covers are made from a super soft polyester fabric.
Can you wash the Twin Z Pillow?
We recommend that the pillow itself be spot cleaned with a damp soapy cloth. The covers can be machine washed and dried in any cycle.
Are any chemical such as flame retards added to the pillow
No. Chemicals, including flame retardants, are not added to our pillows.
How long does International shipping take?
International shipping will be 2-3 weeks minimum. Please note that some destinations may be longer than this. Please be patient as shipping internationally occasionally can have random delays that are out of our control. As a reminder International sales are final and cannot be returned due to the high shipping costs. If you have any questions please email us prior to purchase at tzwarehouse@yahoo.com
The Twin Z Pillow is only one size, how do I know it will fit me properly?
The Twin Z Pillow has an adjustable strap for the buckle and will comfortably fit up to a 52” waist.
What is the Return Policy?
Return Policy
Unfortunately, we do not accept returns as our product is designed for single use and cannot be returned for hygienic reasons. If a return is necessary, the item must be in its original packaging.
International Orders:
Please note that we do not accept returns on international orders for any reason, due to high shipping costs.
If you have any questions, feel free to reach out to us at tzwarehouse@yahoo.com.
Cleaning Instructions:
We know keeping your support clean is super important for your children.
Here is the proper way to clean your support.
The Cover: The cover can be washed and dried in any washer or dryer cycle.
The Support: The support can be spot washed with a damp soapy cloth
Note: to keep support clean please wash the cover when needed.
International Questions:
We offer an international store, catering to our esteemed customers from around the globe.
Kindly note that all taxes, fees, and duties upon package arrival are the responsibility of the customer. These charges are determined by your local customs authority and are not included in the purchase price.
All International Sales are Final and refunds are not issued for International orders
We deeply value your business and strive to provide you with a seamless shopping experience. Please note that international delivery typically takes around 2-3 weeks.
For any queries or concerns, our dedicated customer support team is here to assist you. Your satisfaction is our top priority.
- Customers are responsible for all taxes, fees, and duties upon package arrival
- Delivery takes approximately 2-3 weeks.
- Some countries can take a significantly longer, depending on customs
- Dedicated customer support team available for queries and concerns